Best Online Price
24-HOUR RECEPTION
BEACHFRONT
EXCLUSIVE ONLINE BENEFITS
TRAVEL WORRY-FREE
Book with us and relax with our Travel Insurance
Book on our website and travel with complete peace of mind for you and your companions. Now, whichever rate you choose, we exclusively include Travel Assistance Insurance throughout your stay. And if you choose our Non-Refundable Rate, you’ll also have cancellation insurance included, covering unforeseen circumstances before your trip begins.
Cancellation Insurance:
Protect your trip when you confirm your booking
Included only with Non-Refundable Rates.
• This insurance is valid from the day the booking is confirmed and prepaid until the check-in date.
• You can cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
• It covers the main unforeseen circumstances that may arise before your trip: health-related, work-related or legal reasons, flight delays, and more.
• View the full terms and conditions of the Cancellation Insurance here.
Además, te incluye una cobertura por si tu vuelo se retrasa y cambian tus planes
If your outbound flight is delayed by more than 24 hours and prevents you from starting your trip, you may cancel your trip and claim a refund of the prepaid amount of your booking.
• If your outbound flight is delayed for any of the covered reasons and you arrive at your destination later than planned, you may claim for the loss of services corresponding to the first night of your booking.
• View the full details of this coverage here.
Travel Assistance Insurance: Protect Your Stay
Included with all available rates.
• This insurance is valid from the moment you check in at the hotel until the day of departure.
• It covers the main unforeseen circumstances at your destination: medical assistance, repatriation, reimbursement for unused holiday days, and more.
• View the full details of this coverage here.
Frequently Asked Questions
In which cases are cancellation costs covered?
Covers up to 26 reasons for cancellation. View the full list HERE.
What do I need to do to cancel my booking and request reimbursement of the cancellation costs?
If any of the circumstances described above apply to you and you booked a Non-Refundable Rate, please follow these steps:
- Contact us to request the cancellation of your booking and an invoice for the cancellation costs.
- Contacte a la aseguradora a través del email: flexmyroom@arag.es indicando sus datos personales y el número de su póliza, adjuntando la factura y el justificante del motivo de cancelación.
- The insurance company will contact you as soon as possible with instructions on how to proceed.
If you have any questions, you can contact the insurer by calling ARAG on +34 91 566 15 88.
Who is covered by the insurance?
The insurance covers the main booking holder as well as their accompanying guests.
How does medical assistance work?
When you need to use the insurance, you must contact the assistance centre on +34 91 566 15 88. They will tell you how to proceed and which medical centre or hospital to go to. At centres partnered with the insurance company, the costs will be paid directly by the insurer. At other centres, you will need to pay the bill yourself and will be reimbursed afterwards.
Where can I view the full terms and conditions of the insurance policy?
You will receive an email on the day your booking is confirmed with all the information about your insurance.
How can we help you?